12th Pass Call Center Jobs in Agra, INDIA

Job Description

12th Pass Call Center Jobs in Agra, INDIA, The agent needs to handle Queries, Requests, and Complaints from customers tactfully, and provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Job Details

Hiring Organization Teleperformance Agra
Post Name Customer Service Executive
Qualification Graduate/Undergraduates in any stream
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 15000/- To 18000/- Per Month
Location Agra, Uttar Pradesh, India 282007

Qualification / Eligibility Criteria: (Pre-Requisite)

  • Graduate/Undergraduates in any stream
  • Freshers can apply
  • Language capabilities – English/Hindi/Punjabi/Assamese/Oriya

Required Skills:           

  • Customer Centricity – The mindset of “highest value for the customer” is always willing to help, demonstrate ownership, and attention to details
  • Communication Proficiency – Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
  • Ability to understand the customer problem and provide solutions or information as per company policies and process
  • Ability to compose grammatically correct, concise, and accurate paragraphs
  • Good understanding of etiquette for written communication
  • Typing Speed required 15 wpm with 85% accuracy
  • Basic Knowledge of Computers is a must

Flexibility

Agent must be comfortable working in rotational shifts

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By Sapna

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