12th Pass Jobs in Pune For Fresher Female

12th Pass Jobs in Pune For Fresher Female

Job Description

12th Pass Jobs in Pune For Fresher Female, Also known as a customer service executive, customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.

Job Details

Hiring Organization  – Robu. in
Post Name  – Customer Service Executive
Qualification  – 12th Pass
Industry  – Private
Employment Type  – Full Time
Work Hours  – 8 Hours
Salary  – 238094/- to 238900/- Per Year
Location  – Pune, Maharashtra, India 411002

Job Summary:

  • We at Robu.In (Macfos Pvt Ltd), is looking for smart candidates having good communication skills, good interpersonal skills, and who are able to handle stress/work pressure well.
  • The candidate should possess good listening skills, and the ability to think quickly, make a recommendation or provide solutions to the customer’s problem.
  • A clear & pleasant speaking voice with fluency in English is required. We here at ROBU.I am building a High-Performance team & have a vacancy for a Customer Service Executive to join our team.
  • Please note this is an entry-level position and is suitable for Freshers or Candidates with at least 0 to 1 year of experience in Customer Care profile.

Number of Positions:

  •  02 required.

Experience:

  •  Freshers, 0 to 1 Year (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience preferred).

Educational Qualification:

  • 12th passed.

Required Skills:

The major skills and competencies required in a candidate are:

  • Good communication skills: English (Both verbal and written).
  • Ability to listen and active problem-solving skills.
  • Good interpersonal skills.
  • Ability to handle pressure.
  • Basic Computer Knowledge, MS Word/Excel/PowerPoint.

Gender:

 Male/Female (anyone can apply).

Job Responsibilities and Duties:

The responsibilities & duties of the Customer Service Executive would be:

  • To handle customer queries and escalations systematically, providing them with the best solutions.
  • To handle customer calls and tickets (emails).
  • New customer addition and customer retention.
  • Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
  • It is keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Process orders, Order forms/applications.
  • The follow-up to ensure that appropriate actions are taken on customers’/clients’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.

Benefits:

  • Limited Calls. No heavy call flow level, per day (mostly less than 40).
  • Day Shift only.
  • Semi-voice process (emails + calls), good exposure to handling customer grievances, process improvement, and regular routine work.
  • Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
  • 2 Weekly Rotational offs (rotational off changes on monthly basis only).

Job Types:

  • Full-time,
  • Regular / Permanent,
  • Fresher

Salary:

₹238,094.00 – ₹238,900.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift

Ability to commute/relocate:

  • Dighi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

 

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