Analyst Remote Jobs In India

Hiring Organization Harris Post Name Support Analyst Qualification Any Graduate Industry Private Employment Type Full Time Work Hours 8 Hours Salary 30/- To 40/- Per Hour Location Work From Home

Job Description

Analyst Remote Jobs In India

  • Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
  • Manages bug fixes and software enhancements.
  • Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
  • Recognizes issues with code, but escalates to development.
  • Provides technical leadership and training for lower-level support specialists.
  • Receives requests for computer technical assistance and problem resolution from company employees.
  • Collects detailed information to categorize requests in order to determine the method of resolution, and create processes and guides.
  • Exercises sound professional judgment in the analysis of the problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve the problem.
  • Directs the activities of lower-level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
  • Other duties as assigned.

Job Details

Hiring Organization

Harris

Post Name

Support Analyst

Qualification

Any Graduate

Industry

Private

Employment Type

Full Time

Work Hours

8 Hours

Salary

30/- To 40/- Per Hour

Location

Work From Home

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