Call Centre Job In Jaipur, India

Call Centre Job In Jaipur, India

Job Description

Call Centre Job In Jaipur, India

  • Attend calls & revert to E-mails professionally to provide information about products and services, and obtain details of Customer complaints.
  • Identify the problem in depth and follow up to ensure that appropriate actions were taken on customers’ requests.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Refer unresolved customer grievances or special requests to the designated authority for further investigation.
  • Addition of new Clients and retention of existing clients.
  • Make reports in Excel, and work on portals and Google sheets.
  • Take orders and make Invoices of finalized ones.
  • are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers
  • How will you make an impact in this role?
  • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
  • Build a meaningful relationship through consultative questioning to ensure added value for the customer
  • Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first-call resolution when possible
  • Meet and exceed quality goals, compliance regulations, and productivity targets
  • Document necessary information
  • Re-prioritize to adapt to the ever-changing environment

Job Details

Hiring Organization      – Outreach Integrated Services Pvt. ltd
Post Name                         – BPO Call Center
Qualification                    – Undergraduate/Graduate/Postgraduate
Industry                             – Private
Employment Type          – Full Time
Work Hours                      – 8 Hours
Salary                                   – INR 11514/- To 28429/- Per Month
Location                              – Jaipur, Rajasthan, India 302017

Skills and Qualifications:

  • Undergraduate/Graduate/Postgraduate
  • 1-5 years of meaningful experience
  • Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
  • Display a passion to serve by delivering extraordinary service in every interaction with our customers
  • Able to make good, sound judgment
  • The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
  • Strong interpersonal, communication, and listening skills
  • Excellent negotiation, influential and resourceful skills
  • Analytical and problem-solving skills with strong attention to detail
  • Outstanding organizational and time management skills

Platforms Knowledge:

  • MS office suites such as Excel, Word, PowerPoint

Preferred Skills and Qualifications:

  • Knowledge of card business model

Additional Details:

  • Location: Gurgaon
  • Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements
  • Graduates or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
  • Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card products would be preferred.
  • Demonstrated consultative experience, ability to influence, resourcefulness
  • BPO – fresher – data entry – part time – call center fresher – work from home part time – back office – computer operator – freshers job vacancy

Job Types: Full-time, Part-time

Salary: ₹11,514.14 – ₹28,429.95 per month


  • Day shift
  • Evening shift
  • Morning shift
  • Night shift

Ability to commute/relocate:

  • Jaipur, Rajasthan: Reliably commute or plan to relocate before starting work (Required)


  • Total work: 1 year (Preferred)


  • English (Preferred)

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