Collection Job in Mumbai, INDIA

Collection Job in Mumbai, INDIA

Job Description

Collection Job in Mumbai, INDIA

  • Type of Program: AR Collection
  • Designation: Associate
  • Qualification: Any Graduation
  • Excellent Communication is Mandatory
  • Should have a minimum of 6 months of experience in the International Collection Process

Job Details

Hiring Organization Oxilum Technologies
Post Name AR COLLECTION – UK VOICE PROCESS
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary INR 250000/- To 350000/ Per Year
Location Mumbai, Maharashtra, India 230532

Salary:

  • Up to 3.5L CTC + Incentives
  • Date of Joining: Immediate

Roles & Responsibilities

  • Review open accounts from the daily Ageing report
  • Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations
  • Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
  • Monitor customer payments activity to ensure receivables are collected in a timely manner
  • Ensure timely escalation in case of non-payment or no response
  • Provide customer service with regards to sending statements, processing customer refunds, and process account adjustments and resolving client-billing problems, and applying good customer service in a timely manner
  • Identify issues attributing to account delinquency and discuss them with customers and escalate them with the client
  • Assists with the cleanup of UCs (unapplied credits), short paid invoices
  • Send Dunning letter to customers to make the payment of delinquent accounts
  • Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis
  • Update Daily/Weekly trackers and perform an self-quality check
  • Adherence to Control and Compliance
  • Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure smooth flow of transactions and resolution of issues if any
  • Follow and update the Standard Operating Procedure (SOP)
  • Active participation in Learning & Developments
  • Involve in Process Improvements and their implementation
  • Comply with all Internal and External Service Level Agreement & Key Performance Index requirements
  • Interact and Coordinate with the support functions teams
  • Preparing questionnaires along with training team for Internal Assessment
  • Adherence to Control and Compliance and collating related documents for external/internal audit
  • Acting as a backup to the Team lead as and when required

Rounds of Interview:

  • HR, Communication, Manager, and Ops.

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