Customer Care Executive Job In HDFC Bank

Job Description

Customer Care Executive Job In HDFC Bank, We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Also known as customer service executives, customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Job Details

About Organization

HDFC Bank offers a diverse range of financial products and banking services to customers through a growing branch and ATM network and digital channels such as Netbanking, Phonebanking, and MobileBanking.

HDFC Bank offers a wide gamut of commercial and transactional banking services to businesses and organizations of all sizes. Our services include working capital finance, trade services, transactional services, and cash management.

Under our treasury services, we help businesses generate better returns on their funds and manage financial risk. We focus on three main product areas: foreign exchange and derivatives, local currency money market and debt securities, and equities.

Responsibilities

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possesses excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team

Skills

• Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
• Empathy.
• Adaptability.
• Ability to Use Positive Language.
• Clear Communication Skills.
• Self-Control.
• Taking Responsibility.
• Patience.

Requirements

• A bachelor’s degree in administration or related field.
• A minimum of 3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Benefits

• You’ll Improve Your Emotional Intelligence.
• You’ll Understand a Product Inside and Out.
• You’ll Build Transferable Skills.
• You’ll Have a Network Within Your Organization.
• You’ll Learn How to Effectively Solve Problems.

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