Customer Service Jobs In Delhi Airport Terminal 3

Customer Service Jobs In Delhi Airport Terminal 3

Job Description 

Customer Service Jobs In Delhi Airport Terminal 3, You will be responsible for the implementation of security policy and procedures laid down by the Company.

  • Safe operation
  • Punctuality
  • Customer Satisfaction
  • Team efficiency
  • Cost control
  • Secure a good working atmosphere and environment
  • Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. The result is awaited and exam-pending candidates are not eligible.
  • If at any stage prior to or during the Employment of the Candidate, it is found that the requisite qualification is not completed by a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
  • Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to working in rotational shifts, able to work under pressure.
  • Airport Operations Experience Preferred.
  • No Visible Tattoo marks/ body art
  • Interviewed Candidates can reapply after 6 months

Job Details

Hiring Organization     – Indigo Airlines Contact
Post Name                        – Officer – Customer Service
Qualification                   – Graduates from a Recognized Board or University
Industry                            – Private
Employment Type         – Full Time
Work Hours                     – 8 Hours
Salary                                  – INR 15000/- To 20000/- Per Month
Location                             –New Delhi, Delhi, India 110037

Requirement:

A.  Mandatory Requirements:

  • For Customer Service – Good Communication, Pleasing Personality
  • For Security – Adaptable to all weather conditions, the Place of work can be either at the Terminal or at Apron
  • For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
  • For Cargo – efficient handling of outbound (domestic/international cargo) from the station and handling of inbound cargo arriving at the station.

B.  Preferable Requirement:

  • For Customer Service – Well versed in Customer Dealing
  • For Security – BASIC AVSEC, Screener, NCC Background
  • For Ramp – Load & Trim License, 12th Science Background

Focus:

Manage safe and secure operations in accordance with security programs and applicable procedures.

Functional Responsibilities:

  • Maintain standards as per Company requirements
  • Ensure effective threat assessment and response capability
  • Achieve department goals and follow up
  • Perform duties as per the Security Programme.
  • Maintain performance standards and follow up with your shift
  • Monitor continuously the Quality System and the level of conformance
  • Secure quality levels
  • Optimize resource
  • Aware of Emergency Response Procedures, rules, and regulations
  • Acquire and maintain the necessary skills required to perform job functions
  • Maintain work procedures as per company requirements
  • Carry out development dialogue with the Team leaders
  • Control theft and pilferage of company property

Customer Service –

Job purpose:

  • To carry out safe and secure on-time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

  • Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answered customer queries over the telephone.

Departures

  • Attend the pre-flight and post-flight briefings.
  • Setting up of check-in counters.
  • Screening of checked-in baggage.
  • Maintain high quality of Check-in procedures.
  • To assist customers with special requests.

Arrivals

  • To assist customers with special requests.
  • To assist customers with Mishandled/damaged baggage. Prepare all required reports for the same.
  • Coordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post-flight departure 

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time
  • “Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Ramp 

  • L&T & LO certification preferred
  •  Confirm the ETA of the flight from OCC or System (Navitaire).
  • Take bay no. from Apron and convey it to all the stations on R.T.
  • Ensure that you are at the bay D-20 mins with all the equipment required.
  • Note down the Touchdown and Chocks and convey it on R.T.
  • Align the ramp properly.
  • Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
  • Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
  • Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
  • After departure makes sure that all the equipment is sent back to the transport yard.
  • Fill the ramp filling.
  • During the flight ensure everyone is smooth and safe and the flight is on time.
  • Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
  • “Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

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