Customer Service Jobs in Mumbai, INDIA

Customer Service Jobs in Mumbai, INDIA

Job Description

Customer Service Jobs in Mumbai, INDIA, Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

Job Details

Hiring Organization Apertum Online Pvt. Ltd.
Post Name Associate – Customer Service
Qualification A Bachelor’s degree 
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary INR25000/- To 30000/- Per Month
Location Mumbai, Maharashtra, India 400013

Key Responsibilities: 

  • Handling customer queries on Web Chat, E-mails, and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Key Performance Indicators:

  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed-on KPIs and Objectives
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures, and processes
  • Work collaboratively with the team

Qualifications

  • A Bachelor’s degree from any stream if a Fresher
  • Minimum HSC with a minimum 2 years of relevant experience
  • Passionate about customer care
  • Good typing skill
  • Fluent in written and spoken English
  • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
  • Positive attitude
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • Job Location: Andheri East

Additional Information

  • IT Asset provided
  • 5 Days working
  • Paid leaves of 21 days
  • Annual Bonus
  • Referral hire Program
  • Team Outings
  • Education allowance (Training courses, Udemy, Coursera, etc.)
  • Night Shift Allowance
  • Overtime Payment

Apply Now

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