Customer Service Jobs In UK

Customer Service Jobs In UK

What you’ll do

Customer Service Jobs In UK, As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Job Details

Hiring Organization NatWest
Post Name Customer Service
Qualification 12th PassAny Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 21015 Per Year
Location Aldershot, England, United Kingdom GU11 1EA

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service – Personal Banker in Farnborough

  • You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
  • We’ll look to you to proactively find ways to continually enhance our customer banking experience
  • We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

Day-to-day, you’ll be:

  • Having proactive conversations, understanding the needs of our customers, and helping them with their banking needs
  • Completing general banking requests such as payments, balance inquiries, and transfers
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you’ll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly. You’ll enjoy a comprehensive structured training program, and ongoing coaching and support to enhance your development and open up progression opportunities. When you’re ready and have mastered your current role, we’ll help take your career to the next level. This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we’ll reward you

You’ll join on a competitive salary and in addition, you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare, or lifestyle benefits from RBSelect, our fully flexible reward program. You’ll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.


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