Job Description:
Customer Service Jobs NYC- We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Job Details:
- Company Name: IBM
- Post: Call Center Representative
- Employment Type: Full Time
- Qualification: High School Diploma
- Job Experience: 6 – Month
- Salary: USD 20 To USD 25 Per Hour
- Industry: Private
- Job Location: New York, United States 10016
- Working Hours: 8 Hours
- Work Remotely: No
About IBM:
International Business Machines Corporation (IBM) is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 171 countries.
IBM produces and sells computer hardware, middleware and software, and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
IBM’s mission statement is “to lead in the creation, development, and manufacture of the industry’s most advanced information technologies, including computer systems, software, networking systems, storage devices, and microelectronics.
Benefits:
- Health Insurance Benefits.
- Life Insurance.
- Dental Insurance.
- Retirement Accounts.
- Paid Vacation and Sick Time.
- Paid Holidays.
- Paid Medical Leave.
Skills:
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Safety Tips:
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- Do not share your private, non-work associated info or Bank info over call or e-mail.
- Do not trust anybody asking for any type of fee for Job Applications.
- Beware of anybody promising an assured job/interview for Customer Service Jobs NYC.