Customer Success Executive Jobs in Delhi

Customer Success Executive Jobs in Delhi

About the Role 

Customer Success Executive Jobs in Delhi, The Customer Success Executive is responsible to engage with existing customers with the key focus being churn management. Also ensure the customers are made aware of all the latest features, new releases, etc.

We are looking for tech-savvy candidates, responsibilities include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, and minimizing churn.

Perform periodical service reviews to understand the gaps and the expectations of the customers.

About Ozonetel 

Delivering Contact Centre Innovation Since. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers.

Founded by an experienced team of technologists and entrepreneurs and is trusted by 2000+  customers. Our full-stack customer experience software was built from the ground up to provide a state-of-the-art contact center suite that enables businesses to operate their contact centers irrespective of the industry vertical.

We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart as we’ve grown to create a global impact.

Purpose Driven, Ozonetel offers YOU the opportunity to join the journey of transforming the landscape of Contact Centers for Enterprises, across the world, firing the economy, as we grow with our customers across the globe.

Job Details

Hiring Organization  – Ozonetel Communications

Post Name  – Customer Success Executive
Qualification  – Any Graduate, Post Graduate
Industry  – Private
Employment Type  – Full Time
Work Hours  – 8 Hours
Salary  –  200000/- To 400000/- Per Year
Location  – Delhi, India 110001

What’s in offer for you  

  • Be part of an exciting journey of riding the technology wave to power a connected world! ∙ Excellent collaborative culture that fosters the thought leader in YOU.
  • Matured start-up culture that nurtures Research, Innovation, and Growth Mindset  ∙ Competitive work environment that recognizes and rewards individual excellence in team mode.
  • Workspace that believes in the total well-being of employees with their individual needs.  ∙ Covers your needs with our comprehensive benefits package, medical insurance, and other  benefits schemes
  • Prioritized work/life balance with our flexible PTO
  • A growth company that can propel your career with commitment.
  • Together we grow, excel and celebrate!

What You’ll Be Doing 

Key Responsibilities – Brand and Communications Manager  

  • Engage with customers on a calendarized schedule.
  • Communicate new product features, releases, and relevant happenings in Ozonetel.  Upsell and Cross-sell all our services.
  • Handle and resolve customer requests and complaints when escalated.
  • Responsible for customer retention and the prevention of churn.
  • Build customer loyalty and advocacy
  • Get Referrals

Profile Requirements 

Basic Skills 

  • Experience of min 5-7 Years preferably in PaaS or SaaS organizations
  • Good communication skills, written and spoken
  • Problem solver with meticulous attention to detail
  • Willing to go beyond the call of duty to ensure customer satisfaction
  • A quick thinker with an ability to analyze roadblocks/hurdles and take immediate action to  deliver impeccable outcomes
  • A Team player who has the ability to work across departments.

About You 

  • Qualification: Graduate or Postgraduate in any stream
  • Skills: Customer Relations & Retention, Networking, Upselling,
  • Soft skills: MS word, Excel, PowerPoint, Email, etc
  • Language Skills: Excellent proficiency in English, and also in Hindi
  • Desirable: Engg. degree with MBA in relevant streams

 

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