Disney jobs NYC

Disney jobs NYC

Job Description

Disney jobs NYC, This role will be responsible for managing subscription gifting solutions across the Disney Streaming portfolio globally, including Disney+, ESPN+, Star+, and Hulu. The remit will include consumer gifting solutions such as gift cards or retail subscription cards, enterprise solutions where subscriptions are made available for sale to external partners, and complimentary subscriptions for internal and external stakeholders as needed.

Job Details

Hiring Organization Disney
Post Title Disney Careers NYC
Post Name Business Operations Manager
Qualification Bachelor’s degree
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 65000 To USD 70000 Per Year
Job Location Type Work From Home

Responsibilities:

Core responsibilities of the role include the day-to-day management of a central inbox through which internal and external requests for Enterprise Sales come in, the fulfillment of those enterprise subscription orders via an operational process, and cross-functional coordination across stakeholders for invoicing and order fulfillment.

For the gift cards and subscription card business, this role will be the central point of contact for external partners such as gift card aggregators and internal Disney stakeholders, including Partner Operations, Marketing, Legal, Product, Customer Service, and Gift Card Services teams. The ideal candidate is able to navigate a complex corporate matrix across multiple regions and territories while balancing competing priorities and successfully navigating intricate stakeholder dynamics.

Enterprise Sales

Daily management of a central inbox through which external and internal orders for subscription purchases come in

Clear, concise, and professional communication to a variety of external and internal partners across the globe

Fulfilling orders in a timely manner and escalating for prioritization as needed based on the various needs of partners

Partnering with Legal and Accounting as needed on order fulfillment

Continuing to extend the program globally in alignment with the continued expansion of the business by shepherding approvals from executive leadership, Legal, Product, and other stakeholders

Gifting Solutions

Manage Hulu gift cards and Disney+ / ESPN+ digital and physical subscription cards by working internally with proprietary systems and tooling to replenish card stock as needed

Coordinate ongoing replenishment of physical gift cards across a vast retail network with an external vendor

Manage relationships with digital vendors and card aggregators across regions and territories to support the ongoing growth of the business

Coordinate internally with Finance, Legal and international teams for various needs of external vendors as well as input to the annual operating plan and long-range planning

Compile clear, concise, and compelling presentations on the performance of the gifting business holistically; communicate future plans and projections

Complimentary Subscriptions

Manage the intake of internal requests for complimentary subscriptions to all products within the Disney Streaming portfolio

Ensure proper approvals are garnered before issuing accounts as needed for various teams to fulfill their roles

Coordinate with internal technical stakeholder team on the creation of accounts and troubleshoot account issues

Tracks and reports on the progress and volume of requests and accounts issued

Basic Qualifications:

4+ years of work experience

Broad operational or process management background

Strong project management, organizational, and communications skills

Comfortable navigating a matrixed organization and a global network of internal and external partners

Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses

High proficiency in Google One Suite, particularly Google Slides

Ability to develop professional presentations that communicate, track, and illustrate the health of the various workstreams as well as process flow recommendations and other key insights

Preferred Qualifications: 

Experience working with project management tools such as Atlassian JIRA, Airtable, Asana, and ServiceNow

DTC subscription business background preferred

Experience working in OTT/streaming space is a big plus

About Disney Streaming:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution, and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products, and interactive media.

From humble beginnings as a cartoon studio to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family.

Disney’s stories, characters, and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Streaming. Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, or religion.

Sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world.

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