Excellence Manager Job in Delhi

Excellence Manager Job in Delhi

Job Description

Excellence Manager Job in Delhi, Your primary objective will be to deliver Customer Excellence by ensuring that operations + customer goals are aligned. You will do this by working with a variety of internal-external stakeholders while focusing on the following key objectives

Job Details

Hiring Organization  – Kuehne+Nagel
Post Name  – Excellence Manager
Qualification  – Any Graduate
Industry  – Private
Employment Type  – Full Time
Work Hours 8 Hours
Salary  – 30000/- To 35000/- Per Month
Location  – Delhi, India 110070

YOUR ROLE

Your primary objective will be to deliver Customer Excellence by ensuring that operations + customer goals are aligned. You will do this by working with a variety of internal-external stakeholders while focusing on the following key objectives

YOUR RESPONSIBILITIES

  • Ownership of relationships with Logistics Service Providers serving customer’s business
  • Ensuring LSPs are properly on-boarded into the agreed operational process between KNIL + customer including connectivity between Logistics Service Provider + KN Integrated logistics for transport instruction provision + for shipment status provision.
  • Securing adherence of Logistics Service Provider to agreed SOPs + LSP operational performance in line with
    the agreed KPIs targets
  • Value creation for customers based on transport market knowledge/expertise/experience, as well as through
    efficient management of/collaboration with Logistics Service Providers.
  • Developing digital agenda with Logistics Service Providers in terms of automation of operational processes and
    real-time availability of shipment status information

YOUR SKILLS AND EXPERIENCES

  • We want to be the best company to work for the best company to work with. You will own the customer
    engagement cycle. Your day will be varied as you lead + coach your team to success, ensuring they all know their
    objectives + are fully empowered to meet them.
  • Consult with your team to ensure they are pursuing customer opportunities with competitive proposals in line
    with our capabilities. Consider the status of current + new contracts, ensuring that we close these in line with our
    commercial policies.
  • During the day, follow up with your team to ensure that new customers are being on-boarded in compliance with
    our Zero Failure processes and that we are delivering as promised to our customers.
  • On a regular basis, consult with key stakeholders + customers to review progress, ensuring a focus on continuous
    improvement + high customer retention rates
  • Finally focus on evolving our customer relationships, forming trust + deeper relationships to enable new
    opportunities.

ABOUT KUEHNE+NAGEL

With over 79000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

 

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