Job Description

Hybrid Jobs in Toronto canada, Do you have excellent back office skills? Are you looking to gain experience within a top 5 bank? Do you have Exceptional organizational and time management skills? If so, this would be a great opportunity for you!

Our client, a top 5 bank, is looking for a Service Officer for a 10-month contract in Toronto. This is a hybrid role, 2 out of 4 weeks in the office or could be a few days per week, depending on business needs.

Must be flexible with going into the office. There is a high possibility of contract extension depending on performance and business needs and conversion to permanent opportunity.

Job Details

Hiring Organization	Randstad Canada
Post Name	Service Officer
Qualification	Post-Secondary education required
Industry	Private
Employment Type	Full Time
Work Hours	8 Hours
Salary	CAD 18 To CAD 20 Per Hour
Location	Toronto, Ontario, Canada M5H 0A9

Advantages

Gain experience within a top 5 bank
Competitive pay rate
Hybrid role
Start date ASAP
Potential for contract extension and conversion

Responsibilities

As a Service Officer, your duties will include but not be limited to:
Reporting to the Team Manager of the Internal Processing team.
Processing internal transfers between companies’ Waterhouse accounts.
Processing transactions accurately and on time;
Escalating processing issues where necessary to ensure a high level of service is maintained
Serving clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards;
Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients;
Identifying opportunities to improve service delivery and support process improvement initiatives.
Prioritizing and managing own workload to meet SLA requirements for service and productivity
Ensuring documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
Accessing systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately
Assisting in analysis, development, testing, and implementation of operating and process improvements

Qualifications

Post-Secondary education required/University degree is a must, Business related major is an asset
High school education required with 1-3 years’ experience.
2-4 years of related experience.
Working knowledge of wealth management industry, including product knowledge i.e. different account types and their functionality
Commitment to client service excellence
High level of attention to detail required
Excellent interpersonal skills with the ability to build relationships with the teams and partners.
Knowledge of ISM/Baycom/CIF/EATS/EIS/Microsoft Office/Transfer process will be an asset.
Must be highly motivated with excellent organizational and time management skills.
Exceptional verbal and written communication skills
Ability to work independently and manage multiple tasks at once
Ability to accurately document and record customer/client information
Previous financial/banking experience

Nice to have skills:

Successful completion of the Canadian Securities Course (CSC) is an asset
Creating Macros, experience with VBA
Knowledge of ISM/Baycom/CIF/EATS/EIS/Microsoft Office/Transfer process will be an asset.

Summary

Interested in the Service Officer role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.