IT Jobs in Bangalore

Job Description

IT Jobs in Bangalore, We are looking for a dedicated support engineer to ensure that our customers’ technical queries are resolved in a timeous and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.

To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with exceptionally high standards in customer support.

IT support engineers, also known as technical support engineers, provide technical support for clients experiencing hardware, software, and networking issues. They work either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT-related issues.

Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers targeted questions. Providing customers with step-by-step guidance to resolve technical problems.

Job Details

Hiring Organization Technosoft Pvt. Ltd. – Software Development Company
Post Name Support Engineer
Qualification BE, Btech
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 24000/- To 30000/- Per Month
Location BengaluruKarnataka, India 560034

About Organization

Technosoft Pvt. Ltd. is a fast-growing IT Company that provides holistic IT solutions to businesses across geographies We offer IT expertise in software, website, and application (iOS & Android) development; UI/UX design; and digital marketing.

We are situated at around 12 service locations, serving businesses belonging to various sectors. So along, we have forayed into healthcare, food services, travel & tourism, logistic & shipping, e-commerce, banking, technology, manufacturing, and IT-enabled education service industries so far.

Currently, we have a team of highly skilled IT professionals that work round the clock to ensure Techasoft stays true to its offerings & commitments. Our team of experienced experts includes software developers, web developers, designers, and digital marketing experts.

Technosoft Pvt. Ltd. is a fast-growing IT Company that provides holistic IT solutions to businesses across geographies We offer IT expertise in software, website, and application (iOS & Android) development; UI/UX design; and digital marketing.

We are situated at around 12 service locations, serving businesses belonging to various sectors. So along, we have forayed into healthcare, food services, travel & tourism, logistic & shipping, e-commerce, banking, technology, manufacturing, and IT-enabled education service industries so far.

Currently, we have a team of highly skilled IT professionals that work round the clock to ensure Techasoft stays true to its offerings & commitments. Our team of experienced experts includes software developers, web developers, designers, and digital marketing experts.

Responsibilities

  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Relaying application functionality feedback from customers to IT developers.
  • Compiling IT instruction manuals and useful IT support resources.

Skills

  • Exceptional written and verbal communication skills.
  • Experience in developing, enhancing, and supporting application systems.
  • Knowledge of development methodologies.
  • Excellent communication skills – good interpersonal and influencing skills.
  • Sound problem-solving and decision-making skills.
  • Be service-oriented and customer-focused.
  • The ability to think logically.
  • A good memory of how software and operating systems work.
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
  • The ability to work well in a team.
  • Problem-solving skills.

Benefits 

  • Employability.
  • High salary potential.
  • International opportunities.
  • Improve the world.
  • Think creatively.
  • Globally recognized degrees.
  • Professional experience.
  • Engineering nation.

Safety Tips

  • We do not promise a job or an interview in exchange for money
  • Research the job and the company details on the internet before you apply for any job
  • Note: There are no shortcuts to success in a career you should struggle a lot to
  • Beware of Career Consulting scams and Recruiting scams. If any HR is asking for money and assuring you to get a job then we will suggest not to go with that instead move out and look for another company job.
  • Read the Safety Tips properly before applying for IT Jobs in Bangalore.

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