Job Description

IT Jobs In Ras al Khaimah, Assists the IT Manager in Monitoring and maintaining the computer systems and networks.

Job Details

Responsibilities and Obligations

• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.  
• Providing support documentation, including procedural documentation and Advising staff and Members on their use of standard IT applications.
• Following diagrams and written instructions to repair a fault or set up a system.
• Running network applications to support system and users;
• Supporting new applications.
• Prioritizing and managing several open cases at one time.
• Provide user support to ensure the effective and timely resolution of technical problems.
• Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base.
• Have responsibility for the technical setup of presentation facilities including laptops and projectors.
• Monitor system alerts on servers and report problems to the IT Manager.
• Undertake the day-to-day operation of backup systems including rotation of backup tapes.
• Handle server shutdowns and restore service according to documented procedures.
• Ensure the highest standards of quality are achieved in all duties carried out.
• Maintain effective relationships with Internal and External Customers.
• Conduct all activities in a manner in line with the Company’s vision, promoting good external relations and a positive image of the Company.
• Testing/evaluating new technology.

Security, Safety and Health

• Maintains high confidentiality in regards to guest privacy.
• Reports any suspicious behavior of guests and staff to the Hotel Manager and Security.
• Notifies housekeeper regarding lost and found objects.
• Ensures that all potential and real hazards are reported appropriately immediately.
• Fully understand the hotel’s fire, emergency, and bomb procedures.
• Follows emergency procedures to provide for the security and safety of guests and employees.
• Works in a safe manner that does not harm or injure self or others.
• Anticipates possible and probable hazards and conditions and notifies the Manager.
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.
  

  Competencies

  • Good command of English and one other language used by the majority of staff.
  • Four years experience in 5 Star Hotels.
  • Good knowledge in Microsoft Excel, Word, Outlook, OPERA or other PMS.

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