Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, recognize regular guests by name, and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition, and appearance while developing a complete working knowledge of all menu items and daily specials.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule