Job in Srinagar

Job in Srinagar

Job Description

Job in Srinagar, We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that.

A standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers.

An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Also known as customer service executives, customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.

Job Details

Hiring Organization  –  HDFC Bank

Post Name                –   Customer Support Executive

Qualification            –   Any Graduate

Employment Type   –    Full Time

Salary                       –    INR 20000/- To 25000/- Per Month

Location                   –     Srinagar, Jammu and Kashmir, India 190020

About Organization

HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India’s largest private sector bank by assets and the world’s 10th largest bank by market capitalization as of April. It is the third-largest company by market capitalization of $billion on the Indian stock exchanges.

It is also the fifteenth largest employer in India with near employees.HDFC Bank was incorporated as a subsidiary of the Housing Development Finance Corporation, with its registered office in Mumbai, Maharashtra, India. Its first corporate office and a full-service branch at Sandoz House.

Worli was inaugurated by the then Union Finance Minister, Manmohan Singh. As of June, the bank’s distribution network was at branches across cities. It has installed POS terminals and issued debit cards and millions of credit cards in FY. It has a base of permanent employees as of March

Responsibilities

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.

Skills & Requirements

  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
  • Empathy.
  • Adaptability.

Benefits 

  1. You’ll develop your emotional intelligence.
  2. You’ll learn your product or service, inside and out.
  3. You’ll build transferable Skills.
  4. You can educate customers without selling.
  5. You can develop a side project.
  6. You’ll learn how to effectively solve problems.

Safety Tips

  • We do not promise a job or an interview in exchange for money
  • Research the job and the company details on the internet before you apply for any job
  • Note: There are no shortcuts to success in a career you should struggle a lot to
  • Beware of Career Consulting scams and Recruiting scams. If any HR is asking for money and assuring you to get a job then we will suggest not to go with that instead move out and look for another company job.

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