Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.
Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

The Role:

As a Transaction Monitoring Analyst for Financial Crime Operations, you will be responsible for assisting in the protection of Airwallex from financial losses and reputational damage caused by fraudulent activities, while ensuring compliance with regulations and maintaining the trust of customers and stakeholders. You will lead a balanced approach of managing queues, merchant experience and banking partner expectations across all of our product offerings, including Issuing, Online Payments, Bank Collect and Payouts etc., across the Americas.
This is a remote, 6 – month contract position in the US, ideally working remotely in Pacific Standard Time or Mountain Standard Time.

You will:

  • Manage interactions with our Airwallex’s banking partners
  • Own the Transaction Monitoring Zendesk queue and respond to customer inquiries and escalate items for the team to action
  • Manage and track the health of Transaction Monitoring zendesk queue to ensure customer and banking partner concerns are addressed in a timely manner
  • Draft and create email templates to standardize our customer engagement model
  • Triage and manage Jira tickets across multiple functions

You Have:

  • A minimum of 1 year of working experience
  • Attention to detail
  • Ability to work independently in a fast-paced and rapidly changing environment
  • Experience using customer support software, such as Zendesk and Jira
  • Customer Support at a Fintech is a plus
  • Excellent team player capable of learning and sharing knowledge in a team environment
  • Excellent communication skills are essential with direct communication with the team and other stakeholders
At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you’ll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events and we give our people the freedom to be creative.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Originally posted on Himalayas

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