About SureSwift Capital

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 100+ people around the world.

We all work remote, and according to our own schedules that make the most sense for ourselves and our families. There are no cubicles, no offices, and there is zero commute time…unless you decide to work from the beach or a coffee shop, and that’s up to you!

We focus on creating a diverse and inclusive work environment and are committed to building a culture of being known as exceptional operators of excellent SaaS business where everyone thrives!

SureSwift Capital is proud to be an Equal Opportunity Employer.

About Tradervue

Tradervue is one of the amazing products in our portfolio of companies. Tradervue is an online trade journaling software that enables individual traders and trading firms to analyze what worked and what didn’t to improve their performance. With more than 15 products in our portfolio and a goal of doubling that in the next two years, you’ll have the opportunity to grow with us.

Your Daily Activities

As a trusted Customer Success Specialist for Tradervue, your day-day will look something like this:

  • Every morning you’ll login to the help desk and review and respond to tickets in an accurate, effective and timely manner.
  • You will be the primary Customer Success Advisor for Tradervue customers.
  • Proactively provide solution to customers in anticipation of their needs from the initial ticket, including workarounds, advising, and follow-up support.
  • Maintain a deep understanding of Tradervue to assist customers better and troubleshoot issues.
  • Troubleshoot and provide steps to recreate escalated technical issues.
  • Collaborate with team members to to improve the customer experience.
  • Build and foster customer relationships through positive and helpful communications.
  • Escalate more advanced tickets (technical, billing, etc) as directed by your manager.
  • Document and share user feedback and feature requests with the internal team.
  • Identify potential sales leads through customer interactions and share with team.
  • Assist with quality assurance tasks related to technical issues, new features, or product changes.
  • Review customer metrics, such as churn, new trials, new signups, etc.
  • Add “How To” articles and Frequently Asked Questions to the Support Portal.
  • Assist Business Development Special with customer inquires.
  • Other duties as associated with the role.

Your Experience

  • Experience as a customer support agent within the SaaS industry.
  • Ability to communicate clearly and foster a positive work, and customer environment
  • Comfortable in front of the camera creating “how-to” videos, providing live demos, or assisting with webinars.
  • Experience within the trading industry specifically with options, futures, or stocks.
  • day trading financial assets.
  • America/Europe timezone preferred.
  • Experience working in a remote environment.

Your Compensation

Compensation varies with experience and qualifications. This job is a fully remote / work from home up to 40 hours per week.

Thank you for the time you took to read about this opportunity.