360dialog is a fully remote-tech company that has been selected by WhatsApp as one of only a few partners worldwide to exclusively provide access to and develop solutions on top of WhatsApp Business API. We provide solutions for many major brands like IKEA, REWE, PepsiCo, Carrefour, KFC, and Pizza Hut, as well as over 40,000 customers worldwide. At 360dialog, we believe communicating with businesses on WhatsApp will feel as normal as chatting with friends and family.

The opportunity

This position is the ideal role for a digital native who is passionate about products and great customer service. By joining 360dialog’s Customer Support team, you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.

What will you do?

  • Assist our new customers with onboarding
  • Help our clients navigate the WhatsApp Business API ecosystem
  • Communicate via Jira Service Desk, Slack, email, and online meetings
  • Troubleshoot and solve technical problems
  • Communicate directly with META Support


Your profile

  • You must be located in the GMT +5:30 time zone
  • Digital native: you are comfortable with everything digital, tech, web, mobile
  • You have at least one year of experience in B2B customer support
  • You have a problem solving mindset
  • You identify problems and show initiative in finding simple solutions together with your team.
  • You are fluent (or C3+) in English
  • You pay attention to detail and can structure your own day-to-day tasks

Bonus skills

  • Experience with APIs: you know what an API is and how it is used
  • Experience with WhatsApp Business API and/or META Developer Tools
  • More languages are always welcome!


With 360dialog there is an opportunity to shape a whole new industry in conversational messenger business. You’ll be joining a team of experienced entrepreneurs.

  • Work with an innovative, rapidly developing product in high demand
  • A remote working company culture with flexible working hours
  • Annual Salary between USD 5500 and 6000

Originally posted on Himalayas

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