Reporting to the Vice President of Sales Operations, the Sales Operations Manager will be part of our Operations Team and will be responsible for providing broad operational day-to-day support for Sales. You will work with Finance, HR, and Sales to support the account assignments, deal desk, incentive programs, and compensation operations. You will be the primary liaison between Sales and Operations.

What your day could consist of:
  • Build, modify, and execute compensation plans pursuant to guidance from Sales and Ops leadership
  • Monitor compliance with sales procedures, including deal routing, packaging, and discounting
  • Maintain regular check-ins with Sales Management and others and identify any problems for internal review and problem-solving
  • Adjudicate conflicts, misunderstandings, and proposed exemptions related to variable compensation or operation procedures
  • Act as a liaison for Sales to the rest of the business when issues arise
  • Oversee deal desk function and management of standard operating procedures for our GTM teams
  • Document and enable the salesforce on any changes to compensation or operation procedures
  • Manage and support cross-functional initiatives serving as the liaison between Sales and other key partner teams: Marketing, Product, Finance
  • Support the sales and other commission-based teams with process improvement, measurement, tracking, and analytics relevant to their functional areas
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes
  • Maintain procurement and contract records for Sales
  • Formalize, document, and own communications of Sales Policies

What is needed:
  • Bachelor’s Degree
  • 3-5 years of experience in sales operations or operations role
  • 2+ years of people management experience
  • SQL experience preferred
  • Xactly experience strongly preferred
  • Knowledge of SaaS incentive plan structures (OTE, SPIFFs, Accelerators, etc.) is preferred
  • Experience dealing effectively with ambiguities and ability to manage multiple projects through completion, often under tight deadlines, with frequently changing priorities
  • Superior written and verbal communication skills
  • Attention to detail
  • Expert spreadsheet creation
  • Intellectual curiosity
  • Ability to work in a fast-paced environment

About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 925+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions.