Overview

About us

Employment Hero is an Australian tech unicorn – valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2022 and beyond.

We believe in distributed employment and take a ‘Remote First’ approach with our team. Employment Hero can hire across the globe, assuming that candidates have eligible working rights and are in a suitable time zone. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

About the role

This position, based in the Philippines, is a growth role within our high-performing Sales Operations function, which comprises Commercial Analysts aligned to each sales segment, Sales process professionals, and Business Intelligence specialists.

Reporting to the Business Process Analyst – Sales Operations, you will be a key member of the Sales Operations team, partnering closely with Sales, Professional Services, Finance and other members of the Sales Ops team to manage customer commercial data, provide business process analytical support that drives strategic, tactical and commercial objectives in-market.

To be successful in this role, the ideal candidate should be comfortable working in a fast-paced environment and have the ability to quickly pivot in response to changes in the business and market. This role requires a high degree of adaptability and agility, as well as the ability to handle multiple tasks simultaneously while maintaining attention to detail. A candidate who can thrive in a dynamic and constantly evolving environment will excel in this position.

Responsibilities
  • Own the process of reviewing closed deals and provisioning new accounts
  • Support the quote and billing review process, including managing and maintaining records, coordinating with the sales team, and ensuring accuracy and timeliness of billing.
  • Responsible for first responses to Sales queries, managing the Sales Operations service desk, monitoring Slack channels and redirecting inquiries to the appropriate channels for prompt resolution.
  • Assist with the onboarding and offboarding process for Sales, ensuring timely access and revocation of sales systems and tools.
  • Administer opportunities in Salesforce, including reopening opportunities, maintaining competitor lists, and ensuring accurate and up-to-date records.
  • Make monthly dashboard updates in Salesforce.
  • Conduct lead and account enrichment, including researching and appending data to existing leads to increase the accuracy and completeness of our database.
  • Collaborating with Sales to ensure the sales process is understood and followed, as well as identifying executing on opportunities for improvement with the goal of improving data quality and reducing room for error.

Requirements

  • Professional Experience:
    • Previous experience in data administration, data analysis, or data management
    • Previous experience working in a fast-paced environment, with the ability to quickly pivot to respond to changes with the business and market
    • Previous experience in customer service highly regarded
    • Previous experience working in a service desk, or similar capacity highly regarded, as is experience using communication tools such as Slack
  • Technical Proficiencies:
    • Strong proficiency in Excel and/or Google Sheets
    • Proficiency using or administering data within the Salesforce platform, or comparable CRM including building or maintaining reports dashboards
  • Professional Skills
    • Exceptional verbal and written communication skills, with a strong ability to communicate proactively with peers, managers, and leadership on plans, progress, and challenges
    • Excellent attention to detail

Benefits

  • We are remote-first, where you can work from the comfort of your home, and enjoy flexible working time
  • 40 hour work week, Monday to Friday (10am – 6pm AEST)
  • 20 days vacation leave
  • Top private healthcare package (for you and 1 of your dependants!)
  • Paid Parental Leave subject to eligibility
  • A generous budget to spend on setting up your home office
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Budgets towards continuing your learning
  • International annual company conference (Last conference we spent a week in Phuket, Thailand!)
  • Refer friends to open jobs and receive a cash bonus for every successful referral you make
  • Participate in our Employee Share Options Program – you’ll be a part owner of Employment Hero

Why join Employment Hero?

* Raised $181M achieving unicorn status February 2022

* LinkedIn Top 25 Startups 2021, ranked #2 in Australia

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist – Human Capital Management Systems 2018

* HRD Gold Medalist – Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

When applying for this position, please fill out all of the application questions, thank you

Originally posted on Himalayas

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