Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

As a Senior HR Generalist at Upwork, you will help build an inclusive and engaging culture that drives business results by delivering measurable and sustained value-added solutions. As a consultative and trusted advisor to all levels of our employee base, you will be a point of contact on a variety of day-to-day HR matters alongside the HRBP team. You’ll also be a significant contributor to iterating on HR programs and other key HR initiatives

This is an exciting opportunity to be part of our HRBP team and work closely with all of our HR Generalists, HRBPs, and other cross-functional teams as we continue on our transformative journey to elevate, scale, and future-proof our HR service delivery model. You’ll enjoy a front row seat to opportunities that build on your skills, make a meaningful impact, and give you exposure into many facets of HR

Your Responsibilities:
  • Support and contribute to the ongoing development of HR programs and processes to deliver a great employee experience. This would include consulting, coaching, and supporting on performance management programs, talent management activities, total rewards programs, policy changes, relocation requests, HR process improvements, offboarding, and employee relations.
  • Partner with HRBPs and org leadership to support HR strategies across teams and create consistent processes. May include compiling data and analyzing for initial insights, collaborating with cross-functional partners, drafting communications, creating manager and employee-facing resources, process mapping, etc.
  • Collaborate and influence at multiple levels of the organization to drive process improvements, problem solve, and develop forward looking strategies.
  • Handle employment-related inquiries from employees and leaders with discretion and expertise; properly navigating through ambiguity, maintaining confidentiality, and exercising judgment as necessary. Escalate complex and/or sensitive matters timely to the appropriate HRBP and/or Director, Employee Experience.
  • Be an impartial steward for the organization, advocating for employees and the business, and modeling our values.

What it takes to catch our eye:
  • Strong communication and influencing skills; effective listener possessing the ability to connect and influence actions and outcomes with employees at all levels in the organization.
  • HR experience: Knowledge of HR laws, strategies, policies, and practices; you’re eager to try new and creative approaches.
  • A forward-thinking approach coupled with a keen sense of organization.
  • Proven analytical and problem solving skills; ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
  • A consistent track record of support, program & project management, and business partnership within a dynamic, fast-paced environment.
  • Ability to be flexible and adapt to a company’s evolving stages and needs.
  • Experience navigating conflict, sensitive situations, and unfamiliar challenges with ease.

How to really knock our socks off:
  • 3+ years of dynamic experience in HR or a related function, supporting a variety of client groups.
  • A combination of experience in at least 3 of the following areas: performance management, business advising, compensation and rewards, talent acquisition, leaves of absence and ADA, onboarding, recognition programs, leader coaching, learning & development, employee engagement, conflict resolution, data analysis, policy changes, systems (HR or ERP), and employee relations.
  • Experience interfacing cross functionally in HR. Maybe you’ve worked in recruiting, compensation, people operations, facilities, or something else!
  • You are a dedicated professional with experience in putting ideas into practice and assessing results.

The annual base salary for this position in California and Washington ranges from $80,000 – $120,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.