FullStory’s UX team is looking for a Senior User Experience Designer to report into the User Experience Manager, who enjoys the challenge of finding solutions to complex problems and ensuring those solutions are best in class experiences.

FullStory’s mission is to make digital analytics easy to understand and take action on, which hinges on an exceptional User Experience. As Senior User Experience Designer, you’ll have the opportunity to use your exceptional Discovery skills to de-risk solutions that contribute to customer engagement and growth.

In a typical day, you might:
  • Oversee UX for a product team, aligning other designers to a shared vision and mentoring.
  • Partner with cross-functional partners to frame customer problems and contribute to user engagement and growth by iteratively designing, shipping and measuring solutions.
  • Own and execute design across the entire product development lifecycle.
  • Bring an entrepreneurial spirit of informed and deliberate research and experimentation.

Here’s what we’re looking for:
  • Experience leading product design projects from opportunity to implementation and utilizing customer insights and product data in B2B SaaS.
  • Experience conducting User Experience Research activities independently.
  • Experience working in triad meetings during the Interaction and Discovery phases of the product development lifecycle.
  • Experience bringing a design voice to cross-discipline conversations and building trust between the design practice and other practices.
  • Experience identifying problems and and solutions that positively impacts a business.
  • A robust portfolio of iterative software work, including examples with a focus on iteration through the discovery phase to deliver a minimum lovable product.

The impact you will have in 6 months:
  • Represents UX within the triad and needs less support from design partners.
  • Identifies and conducts appropriate learning/de-risking activities. (UXR, A/B test, etc.)

The impact you will in 12 months:
  • Autonomous designer thinking about connecting the UX to business outcomes.
  • Connecting the work you do today to our long-term vision.

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

  • Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.
  • Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.
  • Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
  • Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
  • Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
  • Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
  • Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.
  • Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
  • Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply – we’d love to hear from you!