Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients — who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.

This is a remote role

Job Summary

The Usage Analyst is a key member of Loyal’s Customer Success team in ensuring customers are getting the most usage out of Loyal’s AI-driven solutions. In this role, the Usage Analyst will be responsible for defining and owning custom reporting metrics for Loyal customers across all products. The Usage Analyst will utilize analytical skills and passion for analyzing data to identify key trends, insights, and red flags. A successful Usage Analyst will bring together data analytics with the growing and exciting areas of Machine Learning and Artificial Intelligence. Reporting to the Manager, Customer Insights, the Usage Analyst must demonstrate excellent verbal and written communication skills, attention to detail skills, and comfort with ambiguity in a fast-paced environment.

Job Responsibilities

  • Establishes reporting metrics across all of Loyal’s existing and future products.
  • Manages the creation and maintenance of customer usage reports.
  • Works cross-functionally with internal and customer stakeholders to pull custom reports as needed for case studies, ROI models, business cases, annual reviews, etc.
  • Analyzes data against KPIs to find actionable insights, trends, and red flags for our customers.
  • Runs complex queries in Loyal’s databases to pull, sort, and filter data.
  • Creates reports and dashboards in Loyal’s data visualization tool (utilizing other tools such as Google Data Studio, Power BI, etc.)
  • Automates tasks/processes to streamline monthly reporting efforts.
  • Provides customer feedback to Loyal’s Product and Design teams on reporting functionality within the platform.

Job Specifications

  • Bachelor’s degree in a quantitative discipline (i.e., Data Science, Computer Science, Mathematics, Statistics, Engineering, Economics, Analytics, etc.) or equivalent work experience is required.
  • 2+ years of experience working in a Data Analyst, Business Intelligence, Database Report Writer, or related role is required.
  • Experience working in a Relational Database is required.
  • Proficiency with SQL (joins, window functions, CTEs) and knowledge of database structures, query languages, and relationships between entities is required.
  • Experience with Python (API requests, pandas, etc.) is required.
  • Experience building automated dashboards and data visualizations using tools (Power BI, Google Data Studio, Tableau, etc.) is required.
  • Experience with Google Workspace (formerly known as Google Apps or G Suite) is required. Experience utilizing tools such as Docs, Sheets, Slides, etc. is required.
  • Intermediate proficiency with Excel/Google Sheets (i.e., VLOOKUP’s, pivot tables, etc.) is required.
  • Experience with manipulating and analyzing data to solve business problems and recommend decisions is required.
  • Ability to balance multiple priorities for multiple clients is required.
  • Experience working in or with the Healthcare industry and familiarity with Artificial Intelligence is preferred.
  • Experience working within a software-as-a-service (SaaS) company is preferred.
  • Experience working within a high growth and/or ambiguous environment, with proven experience to be dynamic is preferred.
We know that potential candidates are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be why you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies.

Loyal to our employees

We are a remote-friendly company! We encourage you to apply from anywhere in the United States. We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need (including a little fun). Here is what we offer full-time employees:
  • Flexible paid time off, sick and personal days
  • At least one holiday per month (sometimes, more!)
  • Full health, dental, and vision insurance – Loyal pays the premium for all employees!
  • One Time Home Office Setup Stipend For Remote Hybrid Roles
  • Monthly Internet Stipend for Remote Hybrid Roles
  • Long term short term disability
  • 401[k] plan
  • 16 Weeks Paid Parental Leave
  • 2 Volunteer days per year
  • Matching Gift Program
  • Participation Grant Program
  • Annual Travel/Team Events up to twice per year (post-COVID)

Our Commitment

We believe that the key to Loyal’s success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

Loyal is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Further, consistent with applicable federal and state law, Loyal provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Loyal’s policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require a reasonable accommodation in connection with the application process, please contact the Talent Acquisition Department at talentacquisition@loyalhealth.com.


This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

COVID-19 Vaccinations

Candidates who will be attending in-person conferences, visiting hospitals, and/or visiting or traveling to a third party location who may have their own specific requirements in place may be required to show proof of being fully vaccinated against COVID-19 before attending. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. If you require a reasonable accommodation, please contact the People Department at people@loyalhealth.com.

Originally posted on Himalayas

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