Job Description
Jobs in HDFC Bank, We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Also known as customer service executives, customer support executives manage a team of customer support representatives.
You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Job Details
| Hiring Organization | HDFC Bank |
| Post Name | Customer Support Executive |
| Qualification | 12th Pass |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | 15000/- To 20000/- Per Month |
| Location | Gangtok, Sikkim, India 737102 |
About Organization
HDFC Bank provides best-in-class banking services such as loans, bank accounts, payments, deposits, cards, investments, and insurance. As India’s No.1 Bank.*, we operate in 2000+ cities/towns via branches & 16,00+ ATMs.
HDFC Bank is a reputed Indian bank with a market capitalization of over Rs. 5 trillion** and has been named “India’s most valuable brand” for 7 consecutive years, with an estimated brand value of $20.2 billion, nearly doubling.
Responsibilities
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
Skills
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Requirements
- A minimum of 1 year’s experience.
- Excellent interpersonal and written and oral communication skills.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possesses excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Benefits
- Benefits that are required by law.
- Medical insurance.
- Life insurance.
- Retirement plans.
- Disability insurance.
- Fringe benefits.
| Our Jobs Database: | ||
| Category | Total | Job Details |
| Govt Jobs | 502 | Read More |
| Part-Time Jobs | 697 | Read More |
| Work from Home | 369 | Read More |
| Education Wise Jobs | 861 | Read More |
| Jobs by Country | 578 | Read More |
| International Jobs | 684 | Read More |
Safety Tips
- We do not promise a job or an interview in exchange for money
- Research the job and the company details on the internet before you apply for any job
- Note: There are no shortcuts to success in a career you should struggle a lot to
- Beware of Career Consulting scams and Recruiting scams. If any HR is asking for money and assuring you to get a job then we will suggest not to go with that instead move out and look for another company job.