Job Description
Management Job In Toronto, P&G Canada is looking for a Customer Service Order Management Analyst (non-management) to join our team full-time as soon as possible.
The Customer Service OM Analyst is responsible for:
- release of quality orders
- ensuring product delivery to the customer occurs in accordance with the needs and requirements of the customer (on time, right product, right quantity, etc.) while operating within P&G policy
- daily interaction with all necessary organizations within P&G (Global Business Units, Physical Distribution, Sales, etc…) as well as the transportation company and the customers to resolve any product delivery issues
The Customer Service OM Analyst is a key contributor to ensuring customer satisfaction. You are expected to learn and use the Daily Management System methodology to enable standardization and simplification of work processes.
Job Details
Qualifications
- Post-secondary education required
- 1-3+ years of Customer Service experience in a consumer packaged goods company or related industry
- Experience in order management
- Located in Toronto, Ontario, or Montreal, Quebec
- Fluent oral and written bilingual skills are an asset (French/English)
- Strong collaboration and communication skills, written and oral
- Detail-oriented, sense of urgency
- Strong problem-solving skills
- Strong Excel skills
- Assets: SAP knowledge, Analytical skills, Digital Fluency
Additional Information
We are an equal opportunity employer and value diversity at our company. Underrepresented candidates including, but not limited to, People with disabilities, female and/or Black, Indigenous, Asian, Latin American, or two or more races are strongly encouraged to apply.
P&G is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment, and selection process. If you require a disability-related accommodation in order to participate in the recruitment process