Pharmacy Assistant Jobs in Edmonton

Pharmacy Assistant Jobs in Edmonton

Pharmacy Assistant Jobs in Edmonton, At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbors, family members, and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us. We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®.

Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Job Details

Hiring Organization  – Loblaw Companies Limited
Post Name  – Pharmacy Assistant
Qualification  – High School Diploma
Industry  – Private
Employment Type  – Part-Time
Work Hours  – 4 Hours
Salary  – CAD 28 To CAD 32 Per Hour
Location  – Edmonton, Alberta, Canada T5K 2T7

Summary:

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and provide superior, timely, and pleasant service to customers.

Duties & Responsibilities:

Customer Service

  • Greet customers promptly and gather prescription information according to Standard Operating Procedures
  • Perform duties in priority according to the Role assigned on the Role Assignment Schedule
  • Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use, and recommendations (including prescriptions, OTCs, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
  • Set realistic customer expectations as to wait times and effectively communicate the time to the customer
  • Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
  • Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to
  • Standard Operating Procedures.
  • Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
  • Draw customer attention to literature or information as required
  • Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
  • Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures
  • Managing customer inquiries both in person and over the phone
  • Adhere to all confidentiality and privacy requirements

Administration

  • Receive new and repeat prescription orders in accordance with Standard Operating Procedures
  • Prepare and submit orders (e.g. medications, OTCs, special orders) with the exception of controlled drugs and narcotics
  • Adjudicate third-party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
  • Answer the telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary
  • Manage incoming faxes according to Pharmacy Standards of Practice
  • Assist pharmacist in coordinating callbacks
  • Identify patients who are candidates for pharmacy services where appropriate and provide administrative support to the Pharmacist
  • Contact physicians’ offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation
  • Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
  • Generate reports as required

Front Shop Merchandising Duties

  • Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product
  • Assist with opening/closing the lock and leaving panels/gates
  • Assist in removing and replacing patient education and health-related signage

Prescription Workflow

  • Assist in prescription preparation to the company’s standards and professional services
  • Data entry for new prescriptions, managing refill request processing, adjudicating claims to Third Party payors in accordance with the Pharmacy Standards of Practice; Reviewing and adjusting third-party adjudication records
  • Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection
  • Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete
  • May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist
  • Accept written prescription or refill requests from customers in person or via telephone
  • Accurately enter and maintain appropriate data within the applicable Pharmacy systems
  • Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators as required
  • Ensure prescriptions are prioritized correctly in accordance with the workflow
  • Gather pertinent communication pieces for inclusion in prescription

Inventory Management

  • May be required to perform inventory management, under the direction and supervision of the pharmacist
  • Maintain proper storage of medications within the pharmacy according to 5S principles
  • Ensure stock bottles are put away in accordance with the established workflow
  • Maintaining perpetual inventory system in Kroll and Health Watch Next Generation/Delta
  • Ensure regular replenishment of pharmacy drugs and supplies i.e. BTC and special order
  • Unpack and receive pharmacy totes inside the pharmacy in a secure environment
  • Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist
  • Put away received pharmacy inventory in the appropriate location in accordance with the established workflow
  • Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box)
  • Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided
  • Ensure stock rotation is completed and the expired product is removed from the shelf and returned in accordance with standard operating procedures
  • Management of preferred generic product e.g. PGL or DSP
  • Perform cycle counts in accordance with Standard Operating Procedures-

General/Other

  • Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship
  • Maintain professional image (dress code) and conduct at all times
  • Promote marketing programs as appropriate and required
  • Regularly read and action/implement view communication vehicles (e.g. Communication Binder, Communication Board)
  • Ensure proficiency with Pharmacy Systems
  • Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-laws
  • Comply with all established loss prevention policies and procedures
  • Maintaining cleanliness of workspace according to 5s principles

Skills & Qualifications

  • High School Diploma
  • Diploma from a Pharmacy Assistant credited course preferred
  • Previous Pharmacy Experience preferred
  • Retail Experience an Asset
  • Exceptional customer service skills with a talent for building customer loyalty
  • Effective communication skills
  • MS Office
  • Effective organizational skills, ability to multi-task
  • Problem Solving Skills
  • Strong attention to detail

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

 

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