Job Description

Job Details

About the role

As a Senior F&B Host/Hostess, you are responsible for delivering outstanding hospitality service in the premium outlets of QDF F&B. You will provide information, guidance & PR to customers, provide effective operational support and assistance to the Assistant Restaurant Manager and/ or the Restaurant Manager. You will also motivate and inspire other colleagues and assist with all tasks within a defined area.

Key accountabilities include

• Welcome, greet and seat guests, present the menus to guests with a positive approach and a smile, and always maintain positive body language. Treat all guests in a professional manner to ensure complete guest satisfaction; always strive to exceed guests’ expectations.
• Handle the table bookings, takeaways, and waitlist, arrange dining reservations for guests in advance and as they arrive at the restaurant, escort guests to their tables, and monitor the open dining sections of the restaurant for empty and cleaned tables for guest reservations.
• Regularly check reservation list, and coordinate with Service Associate and kitchen staff for necessary preparation of guest arrival.
• Inspect and maintain the dining facilities to ensure dining areas are cleaned and tables are ready for the guest’s arrival.
• Collect comment cards from the guest and compile all feedback for management attention and action for future improvement.
• Compile all administrative data and manage online bookings and retail orders.
• Post orders on POS and assist with payment whenever necessary.
• Answer the phone and answer questions concerning the menu/retail items of the restaurant, ensuring all queries are answered timely and accurately.
• Check the menu appearance regularly to ensure all menus are updated and presentable as per company standards.
• Observe tables and keep track of clean, dirty, and occupied tables and update the reservation system accordingly.
• Maintain up-to-date menu knowledge of the restaurant along with all retail services and respond to guest queries accordingly.
• Maintain effective communication in regards to allergens, reservations, special requests, and any other dietary requirements to all related departments to ensure smooth service delivery.
• Interact with guests as they arrive by using their names and as they leave the restaurant to ensure a positive dining experience by offering consistently professional, friendly, warm, and engaging service by building an exemplary rapport.
• Adhere to the highest grooming and appearance standards at all times to portray a professional image of self at the workplace.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, the impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

About you

The successful candidate will have the following qualifications and skills:

• High school qualification
• Minimum 2 years of relevant experience in hospitality, preferably in a luxury brand or 5-star hotel or similar
• Experience in reservation management
• Strong command of the English language
• Genuine service/people-focused attitude and understanding of needs of multicultural working/operating environment
• Ability to multitask different jobs due to the busy work environment
• Ability to work in shifts to support operations where necessary
• Arabic language skills are considered to be an advantage
• Formal qualifications in hospitality/service are an added advantage

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Apply Now

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