Job Description
Job Details
| Hiring Organization | Sharjah Cooperative Society Head Office |
| Post Name | Call Center Representative |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | AED 3000 To AED 3500 Per Month |
| Location | Sharjah, United Arab Emirates |
About Organization
SCS has achieved a remarkable increase in activating its social role in cooperative work by communicating with the different segments and institutions of society. It has always spared a part of its profits to support social activities and has done its part in developing its goals to serve society.
Despite the rapid growth in the economy taking place in the region and the local markets and fierce competition, SCS has asserted itself within the cooperative march as a strategic asset and has become a standard for the stable prices of consumer products.
Responsibilities
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Skills & Requirements
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
Benefits
- Minimal Experience Needed.
- Call center jobs start at entry-level.
- Develop New Skills. Training is a part of the experience when you work in a call center.
- Hard Work is Rewarded. Call center employees are incentivized to perform at peak levels.
- Flexible Work.
- Leave Work at Work.
Safety Tips
- We do not promise a job or an interview in exchange for money
- Research the job and the company details on the internet before you apply for any job
- Note: There are no shortcuts to success in a career you should struggle a lot to get a very good job that will make your career.
- Beware of Career Consulting scams and Recruiting scams. If any HR is asking for money and assuring you to get a job then we will suggest not to go with that instead move out and look for another company job.
- Read the Safety Tips properly before applying.