Specialist, Client Delivery Job in Mumbai, INDIA

Specialist, Client Delivery Job in Mumbai, INDIA

JOB DESCRIPTION

Specialist, Client Delivery Job in Mumbai, INDIA

  • Provide quality support and advice to Relationship Managers (RM) within all lending units located in Standard Chartered Bank India on all documentation-related matters, including the origination of documentation for customers where required
  • To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional inquiries/setup, training, and other channel-related issues

Job Details

Hiring Organization Standard Chartered
Post Name Specialist, Client Delivery
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary INR28000/- To 30000/- Per Month
Location Mumbai, Maharashtra, India 400001

General

  • Perform end-to-end orchestration across all processes and services managed by IMO
  • Engage clients throughout the process, ensuring seamless delivery and client experience
  • Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
  • Adheres to first-time-right principles
  • Provide insight and suggestions to improve processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
  • Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO

Client Due Diligence (CDD) and Regulatory Onboarding

  • Perform all relevant onboarding processes
  • Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
  • Drive GIC and network onboarding processes
  • Conduct checks on CDD as applicable
  • Respond to and clear queries from Checkers / Other Specialists / Business CRM in a timely manner
  • Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
  • Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
  • Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process products, policies, and regulations

Enablement [Account Opening and Channels]

  • Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver a fast set-up of all relevant systems
  • Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-transactional inquiries/setup, training, and other channel-related issues
  • Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB), Commercial Banking (CB), and Business Banking (BB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit’s setups relevant to channels activation
  • Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
  • Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process products, policies, and regulations

Servicing [Static Data Maintenance, Offboarding]

  • Perform relevant static data maintenance and offboarding activities including raising SDM and offboarding requests in the system

Strategy

  • Act as a service partner, work together with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
  • Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
  • Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining

  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

People and Talent

  • Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
  • Develop and implement a personal learning plan with the team manager, to attain necessary competencies
  • Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role of remit
  • Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
  • Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
  • Report any deviation (if any) to appropriate authorities and obtain proper dispensations
  • Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

Governance

  • Ensure strong due diligence on document safekeeping and data confidentiality
  • Ensure correctness of documentation prior to any dispensation from the Bank
  • Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
  • Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
  • Highlight significant issues/errors to the team leader

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters.

Key Stakeholders

Internal

  • Country IMO Head, Client Delivery Managers, and other Specialists, Makers, and Checkers
  • Control Governance Managers and Specialists
  • GBO Hub teams and In-country CET teams
  • Account Opening Teams
  • Front Office (RMs, CMs, CCMs)
  • Lending Documentation Unit
  • Commodities Transaction Management Unit
  • Business CRM
  • Business Operational Risk Manager
  • Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
  • Client Documentation and Control
  • Credit Documentation CoE

Other Responsibilities

  • Embedding Here for good and the Group’s brand and valued behaviors in the Integrated Middle Office team
  • Performing other responsibilities assigned under Group, Country, Business, or Functional policies and procedures

About Standard Chartered 

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other.
We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good is achieved by how we each live our valued behaviors. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously strive to improve and innovate, keep things simple and learn from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social well-being.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holidays, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
  • Being part of an inclusive and values-driven organization, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies – everyone feels respected and can realize their full potential.
  • Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Apply Now

Related Jobs For You

Best Job In Mumbai For 12th Pass
Job In Mumbai For 12th Pass
12th Pass Job in Mumbai, INDIA
Best Data Analytics Job in Mumbai
Best 10th Pass Job in Mumbai

Leave a Reply

Your email address will not be published.