Temporary Jobs in Sharjah

Job Description

Temporary Jobs in Sharjah, A Call Center Representative takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services their company offers.

A Call Center Representative or Agent helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Details

About Organization

At Air Arabia, we’ve built a culture of openness, diversity, ambition & growth. We keep our culture healthy and strong by being incredibly intentional about our values, our behaviors, and the experiences we deliver.

At Air Arabia, we just don’t talk of diversity, we drive it in a way that our people truly “Belong” to our family. We make it fun by celebrating every occasion that we can, together, brightly, loudly, madly.

At Air Arabia, we don’t just hire, we give our people reasons to aspire and dream – Challenges they are excited to take on. Our Career Development Programs provide such opportunities for our people to develop and grow.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills & Requirements

• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Technical skill.
• Channel experience.
• Aptitude with data.
• Bilingualism.
• Tenacity.
• Flexibility.
• Communication skills.
• Process-oriented.

Benefits

• Minimal Experience Needed. Call center jobs start at entry-level.
• Develop New Skills. Training is a part of the experience when you work in a call center.
• Hard Work is Rewarded. Call center employees are incentivized to perform at peak levels.
• Flexible Work.
• Leave Work at Work.

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